Shipping Policy

Shipping Policy — Austria

Thank you for shopping at Fauserich LLC (fauserich.com). We ship to customers in Austria. Please read our shipping terms below.

Where we ship

We currently ship to delivery addresses in Austria (our Google Merchant Center target country). If your address is outside Austria, please contact us at fauserich@fauserich.com before ordering and we will let you know whether delivery is possible.

Order processing

All orders are processed, verified and packaged within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays enter processing on the next business day. When your order ships, you will receive a shipping confirmation email with your tracking number.

Delivery estimates to Austria

Delivery to Austria takes approximately 7–15 business days after dispatch. This is an estimate only — we never guarantee a delivery date. The exact delivery cost and estimated timing for your order are shown at checkout before you pay, and those checkout figures are the ones that apply to your order. Delivery times may occasionally be affected by carrier delays, customs handling, or peak-season volumes.

Shipping cost

The delivery cost for your order is shown at checkout before you confirm payment. We do not promise free shipping: if a delivery charge applies, you will see it at checkout before you pay.

Tracking your order

All parcels ship with tracked carriers. Once your package is handed to the carrier, your tracking number becomes active — please allow 24–48 hours for the carrier's first scans to appear.

If your parcel is delayed

If your tracking shows no movement for several days, or your parcel has not arrived within the estimated window above, contact us at fauserich@fauserich.com with your order number and we will look into it with the carrier. Delays caused by carriers, customs, or events outside our reasonable control do not change the delivery estimate, but we will always help you trace a delayed parcel.

Address accuracy

Please make sure your delivery address — including apartment, stairway, or unit details where applicable — is complete and correct before completing payment. We are not responsible for delivery problems caused by an incorrect or incomplete address entered at checkout.

Questions

Contact us any time at fauserich@fauserich.com, by phone at +43 57 009 999, or by post at Fauserich LLC, Landstraßer Hauptstraße 1B/Top 201, 1030 Wien, Austria — we will be happy to help.